Accelerating Transformation: Employee Digital Success in an AI-Driven World

At a recent employee experience group meeting in Toronto, Scott deVeber who works as Project Director, Digital Workplace at The Hospital for Sick Children (SickKids) explored how organizations can break down silos, introduce AI responsibly, and foster a culture where employees confidently embrace digital transformation.

This topic is especially relevant today, as companies everywhere strive to remain competitive in an evolving, tech-driven environment—where employees are expected to adopt new technologies at a rapid pace.

This article shares reflections from Scott’s session and let’s start with the first big question that Scott posed

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Understanding supply chain thinking

There is an upsweep of interest in sectors and industries that many software product managers historically ignored.

In short, we seem to be moving to a ’Supply Chain Thinking’ environment. The enforced isolation has put a spotlight on the global supply chain, from food through energy to pharmaceuticals and beyond. Their critical role in keeping the world operable, and the sheer scale of these operations is capturing the attention of product managers.

The potential is there, the scale is there, but few know how to even start to build and sell into these markets.

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Beyond the Promise to Readiness

This conversation was different. A seasoned group of martech pros discussing where personalization was really netting out. “Is that still a thing? Are we still on that?” The discussion turned from the topic itself to something more important.

What value do the features provide to business owners that don’t have the capacity or readiness to use them?

Much like my flying, (or setting the bar lower to the self-parking), car, if the technology were to magically appear, what would be my propensity to use it?

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Trust and collaboration required for digital transformation

Last week we held a breakfast briefing in London on the topic of Driving Digital Transformation with Legacy Technical Debt and culture change was mentioned several times as the biggest challenge, but can you fix culture?

Focusing on the business, creating trust in the teams via transparency and empowering teams to actively participate seemed to be the winning recipe in the two customer stories from Sovereign Housing and Vodafone. Co-founder of MMT Digital James Cannings highlighted the changes required and recommended building out your agile processes from the bottom up, but with support from the top.

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The Declaration of Digital Transformation Success

How do you achieve digital transformation success? Some might answer that it varies, since no two success stories are quite the same. Failed projects, however, seem to posses all too many commonalities, which actually implies that we should be able to arrive at some principles for success as well. Or at the very least for avoiding complete failure. Right?

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The rise and upcoming fall of customer experience

Recent years have seen a lot of hype surrounding customer experience, but without anchoring the concept within a deeper digital transformation, it’s just another overhyped buzzword.

I am always interested in looking beyond the hype and trying to understand what is really happening, which is why I seeked out Michael Bednar-Brandt who is Director Digital EMEA at Oracle.

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